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Hello and welcome, 

How can we help you today? If you can’t find an answer in our FAQs or on our information page, you can always contact us via one of the options you will find on this page.


An answer to all your questions! 


Where can I find information that isn’t about an order?


If you want to have more information about our payment methods, delivery, or returns, you can click on the links at the bottom of the page. You will also find our terms and conditions and our privacy and cookie statement there.


Where can I find the chat?


You can find our chat window at the right bottom side of our website during opening hours. As soon as you click on the "chat" button, the window opens, and you can start!


Why are packages sometimes delivered in multiple shipments?


When you’ve ordered multiple products or one product that comes in multiple packages, it is possible that these are delivered on different days. Unfortunately, this is in the hands of the carrier and we have no influence over this. You can check the status of each package with the tracking link you receive via email.


How can I track my order?


You can check the status of each package using the track & trace link you receive via email.


How can I return my order?


After receiving your request to return the product, we will send you the return procedure. We recommend that you do not send the product back to us on your accord, because our pick-up service is free of charge. For more information, you can check on our return conditions.


Why is my email sometimes answered in English?


We want to help our customers as fast as we can and make your daily life more affordable. That is why we also offer our service in English. We understand that using English is not optimal for everyone, and that’s why we have written our information in clear language that can be easily processed by online translation software.




How to contact our Customer Service



Use our chat for an answer at XL-speed.

You can reach us via chat from Monday to Friday, from 09:00-17:00h.





Is your question less urgent? Please send an email to webservice@vidaxl.ie!

We will try our very best to answer your question as soon as we can.






You can reach us by phone from Monday to Friday, from 09:00 to 19:00h




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