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Payment methods

At vidaXL we offer various payment options:

• Credit cards
• Bank transfer
• PayPal

All our payments are processed by Adyen.

What is Adyen?

Adyen is a Payment Service Provider. This means that it processes payments on behalf of third parties such as product or service providers. When you buy something from an online store, Adyen processes the payment between you and the online store. This is why you may see Adyen’s name on your bank statement and not the name of the online store in question.

Cards

We accept the following credit cards:

• Visa (Visa Electron and VbV)
• MasterCard (including MasterCard secure code)

When you pay by credit card, your card information can be safely entered. Together with your credit card organization, we take care of processing your payment.

Verified by Visa & MasterCard SecureCode
To complete your payment, you may be asked to activate 3-D Secure if this hasn't happened yet. 3-D Secure adds another safety layer to your payment. When paying for your order, it initiates a redirect to the website of the card issuing bank to authorize the transaction. You then use the authentication method chosen by you (or your bank) to verify you truly are the legitimate cardholder.

Bank transfer

When you choose bank transfer to pay for your order, you transfer the total amount straight to our bank account. The most common way to do so is by means of online banking.
When selecting this payment method during checkout, the next page will provide all the information you need to successfully pay for your order.

Bank transfer vs. international bank transfer

When choosing “bank transfer”, you will receive the details of a local bank account in your own currency. You need to have a bank account in that currency to do the payment.

When choosing “international bank transfer”, you will receive the details of a euro bank account. Your order amount will be converted into euro first. Your bank may charge you additional fees for this type of transaction.

You may see one or both option, depending on which accounts are available for your country.

Please note:

• If the payment reference doesn’t match the provided PSP reference the transfer can’t be matched to your order and the funds will be returned automatically to your account.
• If the payment amount doesn’t match the order amount of your order the transfer can’t be matched to your order and the funds will be returned automatically to your account.
• Take into account that your payment must reach us within 10 days after the order otherwise your order will be cancelled automatically. It can take up to 5 business days for us to receive bank transfers.

Please use your private bank account to make a bank transfer. Please do not use intermediary services as:

• Other banks where you do not have an account
• Postal offices
• Other payment agencies

In case of a failed or refused transaction, the money will be sent back directly to the bank account of such agency or a postal office, and not to your personal bank account.

PayPal

PayPal is a popular E-wallet, PayPal stores and secures your bank information. On websites that support PayPal, you will no longer have to leave your bank information. When you choose PayPal during checkout, you will be redirected to their website where you log in and finalize the payment. For more information, please take a look at the PayPal website.

PayPal's Acceptable Use Policy places some restrictions on what items can be purchased using their payment method. As a consequence, PayPal can't be used if you buy items from external sellers. Should you be prevented from purchasing an item with PayPal, please choose another payment method. We apologise for the inconvenience.

 

Why has my payment been declined?

Declined payments can be caused by any of the following:

Credit Card:
- The name and address of the card holder do not match the billing details.
- Your card is not authorized for international payments (our company and the transactions are carried out in the Netherlands).
- Your card has reached the limit for internet payments.
- The transaction page has timed-out.
- Leaving the page before finishing the check-out procedure.

Bank Transfer: 
- The transaction page has timed-out.
- Leaving the page before finishing the check-out procedure.
- Your bank account has insufficient funds.

PayPal:
- The transaction page has timed-out.
- Leaving the page before finishing the check-out procedure.
- Your PayPal account has insufficient funds or is not linked to any secondary option like a bank account or a credit card.

Please contact PayPal for detailed questions concerning your PayPal account. 

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