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Delivery information

How long will it take before I receive my order?

Delivery will normally take up to 5 business days after dispatch.

You will receive an automatically generated e-mail including a Track and Trace number and courier information as soon as the item has been dispatched.

When you order multiple items within one order, it is possible the delivery dates differ. The same goes for products that are shipped in multiple parcels.

 

What are your delivery and return costs?

Delivery is always free to Ireland.

Returns are also free of charge as long as you use our return instructions and our dedicated carrier.

 

What happens when I am not at home for delivery?

Someone has to sign for delivery but it doesn't always have to be you. It might happen that the shipping company asks your neighbor to sign for the parcel(s) and leaves it there.
If not, they will leave a card with information on where your parcel(s) is/are and what you should do next.

Usually if you aren't there the second or third delivery attempt, they store it within their depot.
This allows you a few days to pick it up before it is shipped back to us.

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