How do auctions work?

  • How can I participate in an auction?

    You need to be logged in to your account and have an auction nickname to participate in an auction. First-time participants will be asked to create a nickname when you place your first bid.

  • Auction nicknames

    Your auction nickname will be shown when you bid on an auction. The auction nickname is publicly shown in the bids history. See the bidding history by clicking on the link below the “bid now” button that displays the number of bids.

  • How do I place a bid?

    You’ll start bidding as low as you want, and when you’re outbid, we automatically bid on your behalf up to the maximum bid you have entered. Read more about our automatic bidding system in the next chapter below.

    Your bid is increased by increments only as much as necessary to maintain your highest bidder position. Every time a bid is placed in the last few minutes of the auction, an extra minute is added to the auction timer.

  • Automatic bidding

    Our automatic bidding system makes bidding convenient. You don't have to keep coming back to re-bid every time someone places another bid. Instead, we’ll place a new bid from you automatically, but only until your maximum bid amount.

    When you participate in an auction, you’re asked to give your maximum bid. It’s important that your maximum bid is the highest amount that you’ll be comfortable paying. The other bidders won’t know your maximum bid. Your maximum bid is kept confidential until it is exceeded by another bidder.

    We’ll place bids on your behalf using the automatic bid increment amount, which is based on the current highest bid. We'll bid only as much as necessary to make sure that you remain the highest bidder, or to meet the reserve price, up to your maximum amount.

  • Can I retract or cancel my bid?

    When you place a bid on vidaXL, you enter a binding contract. However, it's possible to retract a bid before the end of an auction, but only in exceptional circumstances. You can contact our customer service for more information.

    Exceptional circumstances:

    - You made a mistake when entering your bid, e.g. €50 instead of €5.

    - The item's description changed significantly after you placed your bid.

  • Auction rules

    - Only new items

    - Free shipping

    - No extra auction fee

    - Auctions starting from €1

  • I won an auction! What now?

    Go to your shopping cart and purchase the item you have won. You need to complete your order within 3 days.

    Please note that you can't buy the same article, unless you have finished the transaction of the auction you have won.

  • I won an item, but no longer want to buy it

    A bid or purchase on vidaXL is considered a contract and an obligation to pay. However, if you feel that you have a legitimate reason for not buying the item, you can contact us and explain your situation.

    An unpaid item will be recorded on your account if an agreement can’t be made about a cancellation and no payment is made. Your account may be suspended if you get too many unpaid items recorded on your account within a short time period.



General Terms and Conditions Auctions