What is vidaXL’s return policy?

You can find the entire return policy here.

When purchasing from vidaXL on vidaXL.ie, you, as a consumer, benefit from a statutory right of withdrawal as well as a voluntary right of withdrawal, the XLservice (conditions apply).

Depending on the product and the reason for which you want to return your product, we will either organize a pick-up, send you a return label to bring the product to a parcel shop or let you return the product by yourself.

There are two ways to return a product:

  1. XLservice: we will take care of your return within 14 days of you receiving your product. To make use of this service we will ask you to provide the reason for which you decided to return the product. Read more.
  2. Statutory right of withdrawal: you can withdraw from the contract using your statutory right of withdrawal. To do so, you must inform us within 14 days of receiving your product. The return must be organized and paid by you. Read more.

 

Related Costs

Return shipping cost for XLservice - the shipping costs will be deducted from your refund. The exact amount depends on the weight of the product:

  • 0-15 Kg = 9,99€
  • 15-30 Kg = 19,99€
  • 30+ Kg = 29,99€

If, during the cooling-off period, you have gone beyond what is necessary to establish the nature and characteristics of the item, you are responsible for any loss of value resulting therefrom. It is therefore important that you treat the product carefully during the cooling-off period.

 

⚠️We recommend taking a photo of the product prior to returning it for documentation purposes⚠️

 

To start the return process, please select one of the contact options below. We will guide you through the process.

 

Do you want to know more about returns at vidaXL? Read some of our related articles:

Can't find your answer? Contact our customer service, we will be happy to help you.