• Dispatch Priority: From the date of subscription (order date) until dispatch of the full order
• Priority Customer Service Handling: Until the statutory product guarantee expires

1.1 Prioritized order dispatch:

1.1.1 Your order will be prioritised in our internal systems to ensure prompt processing and dispatch.

1.1.2 It will be placed at the top of the queue and handed over to the carrier within one business day of order confirmation. This benefit is particularly valuable during peak periods or unexpected delays.

1.2 Failure to meet dispatch guarantee:

1.2.1 If we do not meet the guaranteed dispatch timeline, we will provide compensation in the form of a voucher worth 150% of the service fee paid.

1.2.2 For orders containing multiple products, where only part of the order is delayed beyond the guaranteed timeframe, the 150% compensation will be calculated proportionally based on the value of the delayed items in the order.

1.3 Priority Customer Service Handling:

1.3.1 Queries submitted to vidaXL customer service will receive a response within 12 hours provided that:

• The contact email matches the one used for the order, and
• The order number is clearly stated in the first message.

1.3.2 If the order number is missing or a different email address is used, standard response time (within 24 hours) will apply to the initial message. Priority handling will commence once proper identification is received

5.2 If you exercise your right of withdrawal for the entire order, the price paid for the Premium Experience service will also be refunded, provided the dispatch service has not already been fully performed (i.e. the product has not yet been handed over to the carrier).

6.1 This Premium Experience is supplementary and does not affect your statutory rights under Irish consumer law.

6.2 Legal Warranty (Sale of Goods Act 1893 and Sale of Goods and Supply of Services Act 1980):

6.2.1 Consumers have a right to claim defects within two years from delivery.

6.2.2 In the first six months after delivery, defects are presumed to have existed at the time of delivery unless the seller can prove otherwise.

6.2.3 Consumers can request repair or replacement of defective goods. If these remedies are not possible or reasonable, they may seek a price reduction or contract cancellation.

6.3 Warranty Against Hidden Defects:

6.3.1 Consumers can claim for hidden defects within the statutory period, with the right to cancel the sale or seek a reduction in the sale price.