TERMS AND CONDITIONS - VIDAXL+ REWARDS PROGRAM

2025-12-10

INTRODUCTION 

vidaXL+ Rewards Program is the loyalty program operated by vidaXL B.V. located at Mary Kingsleystraat 1, 5928SK, Venlo, the Netherlands, trading under Chamber of Commerce (KVK) number 52904822. The program is valid online at our webshop vidaXL.ie. These Terms and Conditions set out the contractual relationship between vidaXL B.V. and each individual Member to the program.

VIDAXL+ REWARDS PROGRAM 

1. By becoming a Member of the vidaXL+ Rewards Program you will receive offers from vidaXL, can earn vidaXL Points and redeem the collected vidaXL Points for rewards such as discounts. 

MEMBERSHIP ELIGIBILITY

1. Membership is only open to customers who are at least 18 years old and have created a vidaXL account.
2. vidaXL employees or others who make purchases that exceed the regular household amount are not eligible to participate in the loyalty program.
3. Your membership is personal and non-transferable, only one membership can be concluded per person.
4. Membership is offered at the discretion of vidaXL and we may, reasonably, refuse Membership to any applicant.

MEMBERSHIP APPLICATION

1. Any individual seeking to become a member of the vidaXL+ Rewards Program may do so by logging into their vidaXL account online at vidaXL.ie or during the checkout process. By registering for the vidaXL+ Rewards Program, you expressly confirm that you meet all applicable participation requirements and agree to be bound by these Terms and Conditions.
2. Any individual who creates a vidaXL account on or after 10.09.2025shall, provided they have verified their email address, upon the successful creation of such account, be automatically enrolled in the vidaXL+ Rewards Program without further action required. 
3. Any individual who has created a vidaXL account prior to 10.09.2025 but has not previously enrolled in the vidaXL + Rewards Program  shall not be automatically added to vidaXL+ Rewards Program. Such individuals may elect to join the vidaXL+ Rewards Program at any time by opting in through their vidaXL account. 
4. All members, including those automatically enrolled, retain the right to opt out of the vidaXL+ Rewards Program at any time. Opting out may be done through the member’s vidaXL account or by contacting vidaXL customer service. 

EARNING VIDAXL POINTS

1. You will earn eight (8) vidaXL Points for every hundred euros (100 €) spent on articles of the ‘vidaXL’ brand purchased on vidaXL.ie. 
2. vidaXL Points will be awarded and made available to you on your account within 30 days of your purchase (starting from the day the order is placed). vidaXL Points cannot be used for any order placed prior to the expiry of the aforementioned 30 days period. 
3. We will record the balance of your vidaXL Points in your vidaXL account in the vidaXL+ Rewards Program section. vidaXL points cannot be redeemed until we have recorded them.
4. Points earned from canceled or returned items will be deducted from your vidaXL Points balance.
5. No vidaXL Points will be earned for purchases of other brands on vidaXL.ie. No Points will be earned for purchases made on using the guest checkout option or purchases made via other sales channels. 
6. Any purchases you made before joining vidaXL+ Rewards Program are not eligible for vidaXL Points. 
7. vidaXL points expire 6 months after your last activity (earning or redeeming points). All accrued points expire on the same date. 
8. Example: If you earn 2 vidaXL points on 01-Jan-2025 and 4 vidaXL points on 01-Feb-2025, the last activity will be 01-Feb-2025. All 6 points expire on 01-Aug-2025 vidaXL Points are not transferable and cannot be exchanged for money.

REDEEMING POINTS: REWARDS

1. Points can be used to obtain a discount coupon at checkout by selecting a coupon code. The discount will be determined by the total amount of vidaXL Points you convert into a coupon. 
   

2. When redeeming vidaXL Points, the oldest vidaXL Points are used first.
3. The discount obtained by redeeming vidaXL Points cannot be used in combination with other discounts.
4. The maximum discount that can be obtained by redeeming vidaXL Points is 50 euros per order.

COMMUNICATION

1. As part of the vidaXL+ Rewards Program you will receive marketing emails with offers and promotions from vidaXL. vidaXL will also send information and/or material to you related to your vidaXL+ Rewards Program membership such as a welcome email, account statement emails, earned vidaXL Points emails or other communications that help us to maintain your vidaXL+ Rewards Program account.
2. You can unsubscribe to marketing emails in your vidaXL account or by clicking ‘unsubscribe’ in the footer of the email.

DATA PROTECTION

1. We will process your data in accordance with the Privacy Policy which can be found at the Website under the heading “Privacy Policy”.

CHANGES AND TERMINATION BY VIDAXL

1. vidaXL reserves the right to withdraw or amend the vidaXL+ Rewards Program without notice at its reasonable discretion. vidaXL will publish changes to vidaXL+ Rewards Program on the vidaXL website and may, at its sole reasonable discretion, suspend, amend, or terminate the vidaXL+ Rewards Program or a customer’s entitlement to vidaXL+ Rewards Program without notice.
2. In the event vidaXL would modify the vidaXL+ Rewards Program, any vidaXL points already collected under the then current terms will remain in your account until redeemed by you or expired. 
3. In the case of abuse, we may cancel all accrued and accruing vidaXL Points of the Member and any Rewards.

TERMINATION OF MEMBERSHIP BY VIDAXL.

1. vidaXL + Reward Program members may have the right to cancel their membership with vidaXL+ Reward Program at any time. by contacting our customer service or by opting out through the member’s vidaXL account. 

APPLICABLE LAW AND JURISDICTION 

1. These general terms and conditions are governed by the Laws of Ireland law. Disputes, claims or controversies arising out of or in connection with these Terms or your participation as a vidaXL+ Rewards Program Member should be settled by the competent court in Ireland. 
2. If you have a complaint about our loyalty program that you have not been able to resolve with vidaXL’s Customer Service, you can submit the complaint through the EU's online arbitration process (the “ODR Platform”). The ODR platform offers consumers and retailers in the EU the opportunity to seek and reach an out-of-court settlement for complaints relating to online purchases. The central point of contact is to offer a user-friendly and interactive website that is available free of charge in all official EU languages. Using the ODR platform, consumers and retailers can find an arbitration board and then go through the process to find a solution to the consumer complaint. The ODR platform can be reached via the following link:  http://ec.europa.eu/odr

DEFINITIONS 

Business: any natural or legal person, public or private, acting for purposes falling within the framework of his professional activity of any sort;

Consumer: any natural person who acts for purposes which do not fall within the scope of a commercial, industrial, artisanal, liberal or agricultural activity;

Member: any natural or legal person eligible to the vidaXL+ Rewards Program and having joined it;

vidaXL+ Rewards Program: the loyalty program offered by vidaXL the terms of which are laid out herein.

If you have any questions about the vidaXL+ Rewards Program, please consult the FAQ page.