What products are excluded?

The legal right of withdrawal does not apply to:

  • Products that spoil quickly or have a limited shelf life;
  • Products that are not suitable to be returned for reasons of health protection or hygiene and of which the seal has been broken after delivery (for example: cosmetics, mattresses, etc.);
  • Customized products or products that are clearly intended for a specific person (for example: a t-shirt printed according to your specifications);
  • Audio and video recordings and computer software of which the seal has been broken after delivery (for example: a sealed DVD containing a certain film);
  • Products that, after delivery, are irrecoverably mixed with other items due to their nature (for example: petrol after filling the tank).