Incorrect item received

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You can track your order anytime, with or without an account.

Track my order

We're sorry to hear that you didn't receive the product you ordered. Here's what you can do:

If you have a vidaXL account, use our report an issue tool for a quick and easy solution:

1. Log in to your account;
2. Navigate to Order History;
3. Click on report an issue;
4. Follow the steps to describe your issue and select your preferred solution;
5. Submit your request and we will reach out to you.

If you don't have a vidaXL account, you can try:

Chatbot
Click the button below to open a conversation with our chatbot. (If the button doesn't work, Click Here)

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Contact Customer Support
send us an email or request a callback using one of the buttons below:

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