How do auctions work?

How can I participate in an auction?
To be able to participate in an auction you need to be logged in to your account and have an auction nickname. When you already have an account, but have not chosen an auction nickname, yet, you will be asked to create a nickname when you place your first bid.

Auction nickname
Your auction nickname will be shown when you bid on an auction. The auction nickname is publicly shown in the bids history, you can access it by clicking on the link below the bid now button that displays the number of bids.

Can I retract or cancel my bid?
When you place a bid on vidaXL, you enter a binding contract. However, it's possible to retract a bid before the end of an auction, but only in exceptional circumstances. Please contact our customer service for more information.
Exceptional circumstances:
You made a mistake when entering your bid, e.g. €50 instead of €5.
The item's description changed significantly after you placed your bid.

Auction rules
• Only new items
• Free shipping & Free returns
• No extra auction fee
• Auctions starting from €1

I won an auction
Go to your shopping cart and purchase the item you have won. You need to complete your order within 3 days.

Please note that you can't buy the same article, unless you have finished the transaction of the auction you have won.

I won an item, but no longer want to buy it
A bid or purchase on vidaXL is considered a contract and you're obliged to purchase the item. However, if you feel that you have a legitimate reason for not buying the item, you can contact us and explain your situation.
In case we do not agree to cancel the transaction and you don't pay for the item, an unpaid item will be recorded on your account. If you get too many unpaid items recorded on your account within a short time period, your account may be suspended.

 


Attachment(s)

General Terms and Conditions Auctions